Privacy Policy

LLUNA & CO PRIVACY POLICY

At LVNA & Co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from us. By accessing our website or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

When you visit our site or place an order, we may collect the following personal information (where applicable):

  • Contact details (e.g., name, email address, mailing address, phone number)
  • Payment information (e.g., credit card details, billing address)
  • Account details (e.g., username, password, order history)
  • Communication information (e.g., messages or emails sent to our customer support)

1.2 Non-Personal Information

We may also gather non-personal data such as:

  • Browser and device information (e.g., IP address, operating system, browser type)
  • Website usage information (e.g., pages viewed, time spent on our site, referring website)
  • Cookies and tracking technologies (used to enhance site functionality, analyze site traffic, and personalize user experience)

2. How We Use Your Information

2.1 To Provide Our Services

We use your personal information to:

  • Process and fulfill orders (including shipping and handling)
  • Communicate with you (e.g., order updates, shipping confirmations, customer support inquiries)
  • Manage your account (e.g., login credentials, order history)

2.2 To Improve Our Website & Services

  • Analyze trends and user behavior to enhance site functionality and design
  • Personalize content and recommendations based on your interests
  • Evaluate and improve marketing strategies, products, and services

2.3 Marketing Communications

With your consent (where required by law), we may send you promotional emails, newsletters, or other information about our products, services, or special offers. You can opt out of these communications at any time by following the “Unsubscribe” link in the email or contacting us directly.

2.4 Legal Obligations & Protection

We may use your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, and property (including those of our customers and affiliates).

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences (e.g., saved items in your cart)
  • Optimize site performance and troubleshoot issues
  • Collect analytical data on site traffic and user interactions

You can set your browser to refuse certain cookies or to alert you when cookies are being sent. However, some parts of our site may not function properly if you disable cookies.

4. How We Share Your Information

4.1 Service Providers

We may share your personal information with third-party service providers that help us operate our business, such as payment processors, shipping partners, and website analytics companies. These providers only have access to the data necessary to perform services on our behalf and are contractually obligated to protect your information.

4.2 Business Transfers

If Lluna & Co is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of assets.

4.3 Legal Compliance

We may disclose your personal information if required to do so by law, in response to court orders, or to comply with other legal processes.

5. Security Measures

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security measures are completely foolproof; therefore, we cannot guarantee absolute security of your data.

6. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies and are not governed by this policy. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect and use your information.

7. Children’s Privacy

Our website and services are not intended for children under the age of [13 or 16, depending on your jurisdiction], and we do not knowingly collect personal information from them. If you believe we have inadvertently collected data from a child, please contact us, and we will take steps to delete such data promptly.

8. Your Rights & Choices

  • Access & Correction: You may request a copy of your personal information or ask us to correct, update, or delete it.
  • Opt-Out: You can opt out of marketing communications at any time by clicking the “Unsubscribe” link or contacting us.
  • Cookie Preferences: You may choose to disable cookies through your browser settings.

These rights may vary depending on your jurisdiction. To exercise any of these rights, please contact us at [Your Contact Email].

9. International Data Transfers

If you are visiting our site from outside the US, please be aware that your information may be transferred to and processed in the US, where data protection laws may differ from your home jurisdiction. By using our services, you consent to any such transfer and processing.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you via email (if we have your email on file) or by posting a prominent notice on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

LVNA & Co
Email: support@llunaco.com

Thank you for choosing LLUNA & Co! We appreciate your trust and are committed to protecting your privacy.